Give us 60 seconds of your time and we will give you $50.00 worth of cleaning…

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DIRECTIONS: After each question, please write the number
corresponding to the answer that best reflects your opinion.
*Put N/A if not sure or not applicable.

Very Dissatisfied                      Very Satisfied
1      2      3      4      5

1. How satisfied are you with the following aspects of Thompson Cleaning Services?

a. On time arrival:
b. Courteous on the jobsite:
c. Quality of cleaning job:
d. Responsiveness to your special requests:
e. Responsiveness to problems:
f. Telephone courtesy:
g. Responsiveness of office staff:
h. Schedule availability:
i. Amount of information offered:
j. Overall performance:
k. Payment options:
l. Our reputation:
m. Our experience:
n. Our guarantee:

2. What do you like MOST about Thompson Cleaning Services?

3. What do you like LEAST about Thompson Cleaning Services?

4. After using our service, are you more or less likely to use us again?
Less likelyMore likely

5. After using Thompson Cleaning Services, are you less or more likely to refer someone to us?Less likelyMore likely

6. Are you aware of the Thompson Cleaning Services’ Referral Reward Program?

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